Privacy Policy
Last Updated: December 2024
At Sharm Gate, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.
1. Information We Collect
We collect information that you provide directly to us when using our services:
- Personal Information: Name, email address, phone number, and nationality
- Booking Information: Travel dates, number of travelers, tour preferences, and special requirements
- Payment Information: Payment card details and billing address (processed securely through PayPal)
- Account Information: Username, password, and profile preferences
- Communication Data: Messages, inquiries, and feedback you send to us
2. How We Use Your Information
We use the information we collect for the following purposes:
- Process and manage your tour bookings and reservations
- Send booking confirmations, tickets, and travel updates
- Provide customer support and respond to your inquiries
- Send promotional offers and newsletters (with your consent)
- Improve our services and user experience
- Comply with legal obligations and prevent fraud
3. Information Sharing
We may share your information with:
- Tour Operators & Suppliers: To fulfill your bookings and provide services
- Payment Processors: PayPal for secure payment processing
- Service Providers: Companies that help us operate our platform
- Legal Authorities: When required by law or to protect our rights
We do not sell your personal information to third parties.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, and regular security assessments.
5. Cookies and Tracking
We use cookies and similar technologies to:
- Remember your preferences and settings
- Analyze website traffic and usage patterns
- Provide personalized content and recommendations
- Enable social media features
You can control cookies through your browser settings.
6. Third-Party Services
Our website integrates with third-party services including:
- PayPal: For secure payment processing
- Google Analytics: For website analytics
- Firebase: For authentication and data storage
- Social Media Platforms: For sharing and login features
These services have their own privacy policies governing the use of your information.
7. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal data
- Opt-out of marketing communications
- Withdraw consent where applicable
- Lodge a complaint with a data protection authority
8. Children's Privacy
Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.
11. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
Email: info@sharmgate.net
Phone: +20 100 711 0067
Address: Sharm El Sheikh, South Sinai, Egypt
